Streamlining Incident Reporting To Increase Incident Reporting And Improve On Time Reporting

The Prince Rupert Pipeline project was looking for a way to streamline field data collection for construction related activities. The companies existing SAP system was comprehensive but was not a good fit for reporting incidents from the field as data collection was required from not only Transcanada employees, but also contractors and subcontractors working on the project.

The traditional paper based system, while it has been the golden standard for many years, resulted in a significant amount of rework and also had no analytical capabilities unless they were manually entered into the corporate SAP system. The manual re-entry of incidents made on time reporting a challenge, especially during peak construction periods. This became a problem because of the significant amount of data entry required and potential for day to day activities to interfere with the reporting process.

As we went through this process we had a number of challenges. The first challenge was to make the system usable in the field. Many of the inspectors in the field were near the end of their careers, were used to the paper based format and were reluctant to change their ways. The system needed to add value to them or adoption rates would be minimal.

Secondly, in order to get good information in & out of the system we needed to allow for structured and non-structured data entry. This meant that we needed to utilize advanced capabilities such as GPS, temperature sensors, date\time, project marker locations to automatically populate information without entry from the user. As multiple companies would be using the system it was important that a high level of security was in place to ensure any entries would remain private.

Finally, The system needed to be able to cross departmental boundaries. If a safety incident resulted in an injury, an environmental issue, or quality issue itneeded to engage the appropriate teams to ensure a timely response.

  • Increased Near Hit Safe Act Incident Reporting
  • Increased Response Times To Critical Events With Email Alerts
  • Cross Departmental Notifications With Actionable Notifications
  • Significant Reduction In Data Re-Entry
  • Standardized Incident Reporting Made Statistical Analysis Possible
  • Positive Response From All Parties
  • Data Export Capability For Contractors
  • High Adoption Rate Once Delivered


successful result delivered

The project resulted in a positive advancement in how near hit safe act incident reports were collected and reported. The success of this project led to adoption on other projects and by operational crews. - Elyse Trembley